Talk to us

Ordered on Amazon?

Anything to do with delivery, returns or refunds is fastest through Amazon itself, because they hold the order. For questions about the floss — colour matching, strand counts, whether a pack suits a project — write to us directly and we'll answer properly.

Something arrived wrong

Tell us what happened and include a photo if you have one. If a skein is faulty, tangled in the wind, or nothing like the colour shown, we want to know — it's the only way we find out about a bad batch.